Title: Support Engineer (Dynamics 365 F&O)
This position represents Microsoft to provide front line support, training and consulting to partners and customers based in Asia region for Dynamics 365 F&O. It is a vital component to grow Dynamics 365 F&O business, which is our newest and fastest growing ERP system.
Accept and appropriately resolve customer/partner issues: ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements.
Demonstrate strong communication skills: ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers.
Maintain high level of domain and technical skill in Microsoft 365 F&O.
Paid support / consulting to Partners and Customers
Experience with SQL Server (i.e. performance troubleshooting, installation, setup, query optimization)
Programming skills in object oriented languages e.g. C#, C++, Visual Basic, Java is preferred
Experience with SharePoint, web technologies (i.e. web development, understanding of security, setup and configuration) is preferred.
Experience with Enterprise Resource Planning solutions, especially finance and supply chain management (beneficial)
Knowledge of Microsoft AX (beneficial)
Excellent written and verbal communication and problem solving skills in English
Excellent customer service skills
Excellent learning skills with the ability to quickly pick up new technologies
Prior support experience (desired)
Prior Training experience (beneficial)
Prior consulting experience (beneficial)